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TABLE OF CONTENTS

ABOUT US
STYLE
PRICING
DELIVERY
SHIPPING
PAYMENT
RETURNS OR REFUNDS
CARE
TESTIMONIALS
TECHNICAL TERMS
GLOSSARY OF TERMS


ABOUT US   Go To Top
Why Should I choose www.fashiongalleria.bizfor my Suits and Shirts?
Put simply, www.fashiongalleria.biz offers the very best prices in the Far-East, especially Bangkok, Thailand for suits, trousers, jackets, tuxedos, overcoats, and shirts made with geniune high quality fabrics from Dormeuil, Holland and Sherry, Marzoni, Ermenguildo Zegna, Cerrutti 1881 and other fine suitings and shirting's, guaranteeing you the latest in Fashion Trends for all your custom tailoring needs. The on-line e-commerce website that you are experiencing is based on more than 20 years of high quality service to our esteemed customers.

How do I know the cloth is genuine?
A good question! Many less reputed Custom Tailors sell fake European fabrics, but www.fashiongalleria.biz guarantees that the cloth we sell is genuine, obtained from reputable mill representatives.

How long has www.fashiongalleria.biz been in business?
www.fashiongalleria.com has been custom tailoring fine suits and shirts discerning customers all over the world for more than twenty years. We are a third generation of reputable tailors and our professional cutters, sewers, and staff has more than 20 years experience with our brand of excellence.

Can www.fashiongalleria.biz make Custom Tailored Tuxedos,Sports Jackets, and Overcoats, as well?
Yes. We can custom tailor sports coats, dinner jackets, tails, blazers, formal shirts and slacks or anything that requires fine tailoring. We can also offer career women's business suits and shirts.

Does www.fashiongalleria.bizguarantee the quality of their clothing?
Yes. We stand by our products.

Where are the fabrics from?
Our quality exquisite fabrics are imported from France, Italy, England and Switzerland from the finest Woolen and Cotton Mills.

Do you have a Catalogue?
Instead of a catalogue, we have created this fully comprehensive on-line Custom Tailoring E-Commerce Shopping Website with all the tools necessary for you to choose the type of garment you want, the type of fabrics that are currently in fashion and the most accurate of measurement charts and methods to give you the clothing that will make you stand out as a portrait of good taste.

Do you send fabric swatches?
Although some online Tailors send you short lengths of cloth and charge you for it, our fabrics are in heavy demand and we prefer that you trust us to provide the fabric of your choice which favorably compares to the image that you see on our on-line website. We strive very hard to ensure that the color and texture are visible in the jpeg images that you may copy and print out for your record keeping.

How do I know that I am providing the correct measurements?
We have many years of Custom Tailoring experience and the measurement charts that we ask you to follow are carefully studied by our professional staff and we will send you a confirmation of your measurements by return E-mail.

STYLE   Go To Top
What is the difference between a Custom Suit or Shirt from Fashion Galleria and one that I can buy in a Retail Outlet?
When you buy a suit or a shirt at retail, you are buying something that is "Off The Rack" and is made using a standard block pattern that is designed to fit a wide range of shapes and sizes. It is very clear that you will not find a suit or a shirt that is made to specifically fit your body to make you look your best and is tailored to your individual body shape including your specific areas that will correct any body shapes, such as broad shoulders and narrow waist, sloping shoulders, smaller or larger neck size, longer or shorter sleeve lengths, etc. A custom tailored suit or shirt from Fashion Galleria will give you individual accents that enhance your best features. You can choose specific style details for suits and shirts Custom Tailored for you from Fashion Galleria. We also offer these additional features at no extra cost to you.

      . Hand picked buttons and accessories
      . Over twenty monogram designs for your shirt cuffs or on your shirt pocket
      . Choice of many collar and pocket styles
      . Plain cuffs or French cuffs for your shirts
      . More than 22 stitches per inch where retail shirts only offer 12 stitches per inch
      . Our suits have your name embroidered into the lining
      . Inside arm shields
      . Additional inside pockets
      . Choice of hand stitched button holes on fronts and sleeves

We also maintain your measurements on file for at least three years, allowing you to re-order without submitting new measurements. We offer a unique personal customer service, along with secure payment by credit card and guaranteed delivery to your door.

How often does Fashion Galleria get new fabrics to choose from?
Every season we work with the agents of all the leading fabric mills to obtain the latest fashion fabrics in keeping with the latest trends.

Can you copy the style and fit of my favorite suit or shirt?
Once we have your measurements, we can duplicate any style of suit or shirt and it will fit you even better. If you wish, you can even send us a suit or shirt for us to duplicate. Once done we will send them back to you with your new Custom Tailored clothing.

What is Super 100's, 120's, 150's? Is this the only measurement of Quality in Fabrics?The "Super Count" only denotes one aspect of the Quality in Fabrics. It is a measurement of the woolen Yarn and fiber that is used to construct the cloth. Super 100's is made from 18 micron fiber, Super 120's and Super 150's is made from even finer woolen fibers. The higher the Super Count, the finer the woolen fibers. It is important to remember that there are other aspects to consider when measuring the quality of fabrics. You must consider the yarn count, the construction, the finishing, the stability and the crease resistance and wear ability. Only genuine fabrics from top quality mills that we use can offer this range of consistency. Beware of cheap fake copies that promise you similar counts, but remember these are not genuine fabrics and once made into suits or shirts will leave you disappointed after returning from the Dry Cleaners.

How are Fashion Galleria Suits and Shirts constructed?
Unlike a lot of cheaply made "fused" Suits and Shirts, Fashion Galleria uses the highest quality Canvas which is basted into the suits and we use only the best quality interlining for our shirts; with which we offer you a choice of stiff or soft for your collars and cuffs. Our team of Master Tailors is supervised by Harry, Your Tailor From Bangkok, who has more than twenty years experience in overseeing all the elements of the meticulous tailoring that goes into every Fashion Galleria Garment.

Do you send fabric swatches?
Due to the heavy demand on our products, we ask you to accept the look and description of the fabrics on our website. We do not wish to limit a bolt of cloth's length by cutting out swatches, so that results in our not making a complete suit or shirt, since we use extra lengths of fabric in our construction and tailoring as we match and balance every aspect of our suit and shirt fronts, backs, collars, pockets and cuffs, in order to give you that special Custom Tailored look.

What if I don't see the fabric I am looking for?Please contact Us/Customer Service to let us know what you are looking for and we will search our data base and suppliers to find your particular item. However, please remember that we keep abreast of up to date fashion trends and that is what we present to you on our comprehensive website.

How often do you update your fabric lines?
We normally update our fabrics on a quarter annual and seasonal basis, but we also offer new and exciting additions to our collection as they become available. Please keep looking for them and our occasional promotional products.

What type of collars should I wear on my shirts?
      . The Standard Point Collar is the most popular. It is found on the typical corporate dress shirt, and is almost always worn with a tie. It is          also ideal for evening dinner appointments. Normally it is usually top fused to maintain the strong point and will also include collar bones to          keep it's stiffness.
      . The Spread Collar is a wider version of the point collar, but is also usually worn with a tie. This tends to be a more fashionable type of collar          for the younger executive.
      . The Tab Collar is not as popular. It is a point collar with a softer interlining, but has a button or snap to be worn under the tie.
      . The Button-Down Collar is for more casual shirts. It can be worn with a tie, but generally is worn without one and the top button is left open.
      . The Hidden Button-Down is a popular style which is worn with a tie and usually with a blazer or Sports Jacket, but can be used for sports          shirts with the top button left open. It has a button or snaps that is hidden under the point of the collar which ties it to a button loop or snaps          that is on the shirt body. This is a great alternative to the Button-Down collar. Beware of buying shirts using Velcro to attach the collar point          to the body as this may wear away after several washings.

Why do you encourage your customers to purchase their wardrobes in Special Promotional Packages?
It makes good economical and fashion sense. In the long run it is more economical and also makes good fashion sense as it is easier to coordinate the fabrics, colors and accessories as the season's fashions dictate. You can eliminate most buying mistakes and you will save time getting dressed in the morning as your wardrobe closet will present a fully coordinated array of clothing. This way you only have to shop two or three times a year to keep your wardrobe up to date with a closet of properly fitted garments, making it easy to always look your best. Let Fashion Galleria become your Style and Fashion Coordinator.

Since you offer Ties to accompany some of your shirts, what are the different styles of tie knots and how do they look?
There are three basic tie knots; The Four in Hand, which makes the smallest knot, The Half Windsor, which makes a medium knot, The Full Windsor, which is the fullest knot.

How should a shorter man dress to look taller?
Wear single breasted two-button suits that will elongate your torso, because your tie will stack up on the buttons to create an enhanced vertical line. Vertical patterns such as subtle stripes create length for shorter or portly people. Avoid cuffs on your trousers because they will make your legs look shorter. Wear bright ties, which force the viewer to look up and give the illusion of length. Put this all together, with your custom tailored clothing and you will optically grow a few inches.

Should you wear patterned or solid colored socks with a suit?
When wearing a business or formal suit, it is advisable to wear Black or dark colored solid socks which can color match the fabric. For more casual wear in suits it is advisable to wear patterned socks which can pick up the accent color in the fabric or match the ties worn. For real casual wear or sportswear, you should try and match the patterned socks to the color accents in your trousers, shirts, jackets or sweaters.

How do I dress if I am interviewing for an upper management position?
An upper management position requires more sophisticated custom tailored clothing of high quality. It is advisable to wear dark grey or dark blue suits with subtle pin stripes. Avoid Black or dark Brown.

PRICING   Go To Top
How much does it cost?
Our custom tailored suits range from US $ 500.00 up to US $ 2,000.00 depending on what you require in cloth and individual enhanced trimmings, linings and finishes. We have many exclusive fabrics to choose from in the finest woolens, cashmeres from the finest English and Italian Mills. Shirts range in price from US $ 75.00 up to US $ 200.00 depending on your fabric selection and not your size or individual details. The equivalent cost for designer Labeled products could be Double or Triple and would not be individually tailored to your specific body requirements or extra details.

Are there any discounts offered?
We offer discounts when you purchase a complete Promotional Package as we save on shipping, clearing and delivery costs. These savings are built into the final package costs.

Are the shipping and delivery costs included in your pricing?
Yes, we offer a guaranteed price which includes shipping, delivery and handling charges.

Can I purchase clothing for Business Friends, Colleagues and Family members at the same pricing?
Yes, we do not consider any other of your contacts to be charged additional charges for their clothing you purchase. In fact if you introduce your friends to purchase clothing from Fashion Galleria, we will send you a custom Tailored Shirt absolutely free with every confirmed order that was due to your introductions.

Do you have a Gift Certificate Program?
Not at this time, but feel free to order Custom Tailored Clothing for your Family and Friends under a separate order form.

Can my children purchase clothing from you?
Yes, they can providing they are over 18 years of age and are supervised by you as a parent or guardian. If you wish to purchase clothing for younger children, please specify their correct details and ages when you fill out the order form.

Can I pay in other currencies other than US Dollars?
Unfortunately, our secure SSL on-line credit card banking system is set up as a United States Dollar account and we cannot adjust our pricing to reflect changes in the value of your suggested currency against US Dollars on any given day. We are negotiating with a Foreign Exchange Company to Display the leading Currencies in a Graph Currency Converter.

DELIVERY   Go To Top
How long does it take to tailor the suit or shirt, once I order?
Usually your suit or shirt is completed and ready for shipment within three weeks. At that point it will take about another ten days to reach you, depending on where you live.

Who is responsible for Customs Duties or Taxes?
Depending on where you live, we usually include the cost of clearing your clothing through customs, including the duties and taxes.

What should I do if I don't receive my suit or shirt order?
You should contact us at info@fashiongalleria.biz attn: customer service if you haven't received your order within 5 to 6 weeks. Also, please refer to our terms and conditions of sale regarding delivery times.

SHIPPING   Go To Top
How much do you charge for shipping?
Depending on where you live, we usually include the cost of shipping in our pricing.

How do I check the status of my order?
We operate a custom designed order status system which will allow you to see the status of your order on a 24/7 basis. If not clear about your order status, please go to info@fashiongalleria.biz attn: customer service for further clarification.

PAYMENT   Go To Top
How do I pay for my suit or shirt that I order on-line?
www.fashiongalleria.biz has created the easiest method of payment for you using your Visa or Master Card credit cards. We have installed a secure SSL gateway for authorizing and deducting the cost of your order from your specific credit card. Once you have finished all of your order details, the shopping cart will ask you for your credit card details and once you enter that information our bank's secure gateway takes over to authorize and process your credit card.

What if I do not have a Visa or Master Card Credit card?
Unfortunately we cannot accept Amex or Discover at this time. However we will accept T/T payment by telegraphic transfer from your bank to our bank account. We are also considering the use of "Pay Pal".

RETURNS OR REFUNDS   Go To Top
What if my suit or shirt does not fit properly?
Please refer to our section on Terms and Conditions of Use which covers all the conditions of your suit or shirt not fitting correctly.

What if my suit or shirt has been damaged in shipment or is soiled when I receive my shipment?
Please contact Customer Service at: info@fashiongalleria.biz within 5 days of receipt of your shipment for further details on processing your claim.

What do I do if I want to cancel my order?
If you notify us within 24 hours of your wish to cancel your order, we will advise you if there are any charges incurred. However, if you wish to cancel your order once we start processing it, unfortunately we cannot accept your cancellation as we have already used the cloth to your exact measurements and details. For further details, please see our Terms and Condition of Use.

How do I know I provided the right measurement details?
We call all of our first time visitors to confirm all of your details by e-mail, fax, e-fax, MSN, Google, or Yahoo Chat or by Skype to discuss the information supplied. When filling out your personal details, please advise what is the easiest method to contact you.


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